Forty Winks COVID-19 Update

The health and safety of our customers and staff is our priority. 

Update as at: 10/06/2021

Victoria Restrictions - June 11, 2021

From midnight, June 10, all of our metropolitan and regional Victorian showrooms will be open for in-store shopping. All customers will be required to check in using the QR code system in-store, and to provide proof of identification and address when asked by our staff.

We thank you for your cooperation and understanding as we introduce these new safety measures.

In both metro and regional Victoria, masks will be required to be worn by customers and staff when orders are being collected. Vic metro customers who live outside 25km of their nearest Forty Winks will not be permitted to collect orders, and are encouraged to contact the store to organise alternative delivery methods.

We will continue to monitor the Victorian government directives, and provide further updates as more information is released. For more information on current restrictions in Victoria, please refer to the Department of Health website.

Our Stores Are Open

All Forty Winks stores are open nationwide. Some stores may be operating alternate trading hours. Customers are advised to check the Forty Winks website to confirm trading hours before visiting their local store. This information can be found using our Store Finder.

Rest assured, we will continue to follow the highest safety standards and precautions to ensure your health and safety in our stores. Read our Store Safety Precautions below for further details.

We remain open for business online nationally, so customers who don't wish to, or cannot shop in-store, can do so via our online store.

Face Mask Requirements 

For WA, masks will no longer mandatory in-store from Saturday, May 8. For more information, please refer to the WA Department of Health website.

For Queensland, masks are no longer mandatory in-store. For more information on face masks in Queensland, please refer to the Queensland Health website.
 

For Victoria, masks are required to be worn in-store by all customers and staff. For more information on face masks in Victoria, please refer to the Department of Health website.

For NSW, masks are no longer required to be worn in-store by customers and staff within the Greater Sydney area, from May 18. For more information on face masks in NSW, please refer to the NSW Government website. 
 
Please continue to carry a face mask with you at all times and follow store directions as applicable.

Store Safety Precautions

To provide peace of mind and ensure the health and safety of all customers visiting a Forty Winks store, we have implemented the below precautions.

To ensure that our store environment remains clean and sanitised at all times:

  • Across our stores, all pillows have been removed from display beds. As pillows are an important part of the sleep heath journey, they will still be available, but will only be provided to customers with an ‘individual’ cover.
  • Disposable woven fabric overlays will be provided at the start of a customer’s bedMATCH journey.
  • Mattresses are also sanitised before and after customer contact.
  • All surfaces in stores are regularly cleaned each day with an antibacterial solution.
  • All staff are following a strict no touching policy for all customers and each other.
  • Staff are following regular hand washing and sanitisation guidelines, including washing and or sanitising before and after interacting with each customer.
  • Hand sanitiser is available in all stores.
  • Where required, our stores have compliant COVID Safe plans in place specific to their stores.

Delivery Information

Another important part of our service is our delivery network. Throughout the COVID-19 pandemic, we have been safely offering contactless delivery.

In order to provide the greatest level of flexibility while adhering to State based safety measures, our stores will discuss with each customer an agreed method for both product delivery and pickups. Customers may choose for the items to be delivered into their homes, or opt for contactless delivery by advising a secure location for the product to be delivered to, in order to limit face to face contact.

What the contactless delivery policy means for our customers:

  • Drivers will still alert customers by ringing ahead to provide an accurate time of arrival and will be required to confirm the customer’s name and address.
  • Drivers will no longer be required to obtain a customer signature as proof of delivery. Alternatively, they will be asked to provide a photo of the item/s as proof of delivery.
  • Drivers may be required to wear disposable gloves, although this is not mandatory. These gloves will need to be changed following every delivery.
  • All drivers outside of Victoria will be permitted to wear face masks at their own discretion, although this is not mandatory. Drivers in Victoria will have a mandatory and appropriate face covering. We will alert customers to this when re-confirming their booking to ensure they are not panicked if a driver attends their property wearing one.
  • All drivers will be required to thoroughly wash and sanitise their hands in between all deliveries.

As we face constantly changing circumstances related to the COVID-19 pandemic we will continue to update you on any changes to our trading conditions and store network.

Our foremost concern is, ensuring all Australians can be better informed about their sleep practices in a healthy and safe environment. We are serious about sleep and the life changing benefits it has on our lives.

Stay safe and please prioritise your sleep. 

COVID-19 update for our customers | Learn More