Product Information

We only sell our products within Australia and can only deliver to a location where we provide this service. For this reason, we don’t deliver outside of Australia.

Delivery fees

When you buy directly from a Forty Winks store, the delivery fee is dependent on the Store's delivery system.

Your online delivery fee depends on:

• the type of product you order
• how far you are from the dispatch centre linked to the Forty Winks Store responsible for fulfilling your order
• how many people are required to carry your item/s to the required room.

Find out more about our delivery terms

Returns

Please choose carefully. Most of our products (including manchester, beds and furniture) can’t be resold reasons once unwrapped, due to health or hygiene reasons.

If your mattress isn’t right, we’ll need to establish proof of purchase. If the product fault can be safely determined by the store who sold the product, we may offer you a refund, repair or exchange.

Where the product fault is difficult to determine by a store representative, we’ll need to speak to the manufacturer or repair agent to determine the fault and possible resolution.

Your Forty Winks store representative will be happy to liaise with the manufacturer or repair agent on your behalf to resolve the issue.

A timeline will also be provided based on the supplier location and availability of parts.

Important!
Please be aware that some of our goods are sourced offshore and may require in excess of 10 weeks to source a replacement part or product.

Unfortunately, we can’t offer a refund or exchange where the product has sustained damage due to inappropriate use, whether that’s been identified by a store representative, the product manufacturer or repair agent.

If the product doesn’t match its advertised description, your store of purchase/delivery may provide you with a refund or source a new product (if available) or similar product.

Read our returns policy

We can help you out your new bed or bedroom furniture together. However, this depends on your delivery location and if there’s a team available to help.

Ask your local store about available delivery and assembly options.

Note: you’re responsible for the products fitting the intended area, as well as through any passages, hallways and doorways.