Forty Winks COVID-19 Update

The health and safety of our customers and staff is our priority. We continue to monitor all state and federal government directives, and provide updates as information is released.

Update as at: 04/02/2022

Our Stores Are Open 

All Forty Winks stores remain open. Customers are advised to check current restrictions and the Forty Winks website to confirm trading hours before visiting their local store. This information can be found using our Store Finder.

Rest assured, we will continue to follow the highest safety standards and precautions to ensure your health and safety in our stores. Read our Store Safety Precautions below for further details. We remain open for business online nationally, so customers who don't wish to, or cannot shop in-store, can do so via our online store.

Current State Restrictions 

All customers and staff will continue to be expected to adhere to Covid-19 safe practices when visiting or working in our showrooms. We thank you for your patience and understanding during this time.

NSW

In accordance with NSW government guidelines, there are no longer proof of vaccination, QR code system check in or mask wearing requirements to enter our retail showrooms.

For the most up to date information on current NSW state restrictions, please refer to the NSW Government website. 

VIC

In accordance with NSW government guidelines, there are no longer proof of vaccination, QR code system check in or mask wearing requirements to enter our retail showrooms.

For the most up to date information on current VIC state restrictions, please refer to the Department of Health website.

WA

In accordance with WA government guidelines, there are no proof of vaccination requirements to enter our retail showrooms, however, all customers are required to check in via the QR code system in-store and mask wearing for customers and staff is mandatory.

For the most up to date information on current WA state restrictions, please refer to the WA Department of Health website.

ACT

In accordance with ACT government guidelines, there are no proof of vaccination requirements to enter our retail showrooms, however, all customers are required to check in via the QR code system in-store and mask wearing for customers and staff is mandatory.

For the most up to date information on current ACT state restrictions, please refer to the ACT Health Website.

QUEENSLAND 

In accordance with QLD government guidelines, there are no proof of vaccination or QR code system check in requirements to enter our retail showrooms, however, mask wearing for customers and staff is mandatory.

For the most up to date information on current QLD state restrictions, please refer to the Queensland Health website.

SOUTH AUSTRALIA

In accordance with SA government guidelines, there are no proof of vaccination or QR code system check in requirements to enter our retail showrooms, however, mask wearing for customers and staff is mandatory.

For the most up to date information on current SA state restrictions,please refer to the SA Health website.

NORTHERN TERRITORY

In accordance with NT government guidelines, masks are required to be worn in-store by customers and staff. 

For the most up to date information on current NT state restrictions, please refer to the NT Health website.

Store Safety Precautions

To provide peace of mind and ensure the health and safety of all customers visiting a Forty Winks store, we have implemented the below precautions.

To ensure that our store environment remains clean and sanitised at all times:

  • Across our stores, all pillows have been removed from display beds. As pillows are an important part of the sleep heath journey, they will still be available, but will only be provided to customers with an ‘individual’ cover.
  • Disposable woven fabric overlays will be provided at the start of a customer’s bedMATCH journey.
  • Mattresses are also sanitised before and after customer contact.
  • All surfaces in stores are regularly cleaned each day with an antibacterial solution.
  • All staff are following a strict no touching policy for all customers and each other.
  • Staff are following regular hand washing and sanitisation guidelines, including washing and or sanitising before and after interacting with each customer.
  • Hand sanitiser is available in all stores.
  • Where required, our stores have compliant COVID Safe plans in place specific to their stores.

Delivery Information

Another important part of our service is our delivery network. Throughout the COVID-19 pandemic, we have been safely offering contactless delivery.

In order to provide the greatest level of flexibility while adhering to State based safety measures, our stores will discuss with each customer an agreed method for both product delivery and pickups. Customers may choose for the items to be delivered into their homes, or opt for contactless delivery by advising a secure location for the product to be delivered to, in order to limit face to face contact.

What the contactless delivery policy means for our customers:

  • Drivers will still alert customers by ringing ahead to provide an accurate time of arrival and will be required to confirm the customer’s name and address.
  • Drivers will no longer be required to obtain a customer signature as proof of delivery. Alternatively, they will be asked to provide a photo of the item/s as proof of delivery.
  • Drivers may be required to wear disposable gloves, although this is not mandatory. These gloves will need to be changed following every delivery.
  • All drivers will adhere to state restrictions on mask wearing, and in states where masks are not mandatory, some staff may choose to wear one at their own discretion.
  • All drivers will be required to thoroughly wash and sanitise their hands in between all deliveries.

As we face constantly changing circumstances related to the COVID-19 pandemic we will continue to update you on any changes to our trading conditions and store network.

Our foremost concern is, ensuring all Australians can be better informed about their sleep practices in a healthy and safe environment. We are serious about sleep and the life changing benefits it has on our lives.

Stay safe and please prioritise your sleep.