Once proof of purchase is established, and if the product fault can safely and clearly be determined by the store who sold the product, we’ll offer you a refund, repair or exchange.
Where the product fault is difficult to determine by a store representative, we’ll need to speak to the manufacturer or repair agent to determine the fault and possible resolution.
Your Forty Winks store representative is happy to liaise with the manufacturer or repair agent on your behalf to resolve the issue.
A timeline will be outlined to you to complete the process depending on the supplier location and availability of required parts.
Please be aware that some of our goods are sourced offshore and may require in excess of 10 weeks to source a replacement part or product.
Unfortunately, Forty Winks can't offer a refund or exchange where the product has sustained damage due to inappropriate use, whether that's been identified by a store representative, the product manufacturer or repair agent.
If the product does not match its advertised description, the Forty Winks store of purchase / delivery will provide you with either a refund or source a new (if available) or similar product purchased.