Question 1

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Accepted Answer

Due to the nature of bulky goods and potential construction time, delivery times will vary depending on the product and product availability. If you’re purchasing in-store, we will advise you of an estimated delivery time at the time of purchase. If you’re purchasing online, a Forty Winks representative will be in touch once your order has been placed. Our delivery estimates are based on business days and exclude public holidays. Delivery times may also change due to: changes in supply warehousing locations public holidays events beyond our control. We only deliver to locations where we have an available delivery service. You may also receive multiple deliveries for your order. Haven't received your order? We make every effort to deliver your order according to the estimated delivery times provided. Contact the store who you placed your order with or our National Service Centre. Contact us

Question 2

HOW DOES INTEREST FREE WORK?

Accepted Answer

Interest free is available for our customers who need a new bed or want to furnish their bedroom, today. Step 1 Check that you’re eligible. Step 2 Apply online - it takes less than 2 minutes Step 3 Get a response in seconds Step 4 Once approved you can shop in-store. Need more information? Visit your local Forty Winks store and our staff will be happy to discuss finance options with you. How to apply Apply online or in-store and receive up to 40 months interest free* with GEM Visa and Forty Winks. Use your existing Gem Visa card or apply now. Apply now Read more *Approved customers only. Monthly payments must be made during the promotional period. Interest and payments are payable after the interest free period expires. Paying only the minimum monthly payment will not pay out the purchase before the end of the plan. A $99 annual fee for Gem Visa applies. At the end of the plan, interest will be charged at 24.99%. This notice is given under the Gem Visa Conditions of Use (as applicable), which specify all other conditions for this offer. Also available to CreditLine, GO MasterCard and Buyer’s Edge customers. Other conditions, fees and charges apply, see relevant product websites for details. Credit is provided by Latitude Finance Australia (ABN 42 008 583 588), Australian Credit Licence number 392145. Visit gemvisa.com.au for details.

Question 3

WHAT ARE THE COMMON AUSTRALIAN MATTRESS SIZES?

Accepted Answer

The most common bed size in Australia is the Queen size mattress, followed by the Double and King Single beds. We’ve put together our bed size guide to help you when it comes to buying a new bed and making the right decision. From single beds to super king beds, we’ve got you covered. Bed size guide

Question 4

HOW DO I FIND MY NEAREST STORE?

Accepted Answer

Search for your nearest store by postcode, suburb or state using our store finder. Store Finder

Question 5

WHAT MAKES US UNIQUE?

Accepted Answer

We know sleep and how important it is to you We train our staff on sleep science and why the right mattress can help improve your sleep. We stock the largest range of beds, mattresses and bedroom furniture With hundreds of products under one roof, we can help you find the perfect bedroom setup for the best night’s sleep. We’re Australian owned and operated Our franchisees understand what you want and get a say in the business. Each of our 98 stores is locally owned, meaning we know the market better than the rest. Our franchisees are the business Forty Winks is a cooperative. This means that all decisions regarding the business are made by key stakeholders who understand our customers and stores, including what it means to be a Forty Winks franchisee. Interested in becoming a franchisee? Find out more.

Question 6

HOW CAN I GET A JOB WITH FORTY WINKS?

Accepted Answer

Contact your nearest store to find out about any available opportunities. Positions may also be advertised on our website .

Question 7

HOW DO I BECOME A FRANCHISEE?

Accepted Answer

You can apply to become a Forty Winks franchisee by completing the franchisee form. We’ll assess your application and get back to you. Learn more about becoming a Forty Winks Franchisee

Question 8

HOW CAN I EARN QANTAS POINTS WITH FORTY WINKS?

Accepted Answer

You must be a Qantas Frequent Flyer to earn and use Qantas Points when you purchase a product at a Participating Retail Store as outlined below: Earn 1 point per $1 spent on a purchase made at either an instore or online Forty Winks store You will need to provide your Qantas Frequent Flyer member number at a Participating Retail Store at the time of payment. If you are unable to provide your Qantas Frequent Flyer membership number at the time of the transaction, you will be unable to earn Qantas Points. If you are not a Qantas Frequent Flyer already, join for free here, saving A$89.50. Membership and the earning of points are subject to the Qantas Frequent Flyer program terms and conditions.

Question 9

WHAT IS A PARTICIPATING RETAIL STORE?

Accepted Answer

Any Australian retail or online Forty Winks store.

Question 10

HOW CAN I USE QANTAS POINTS WITH FORTY WINKS?

Accepted Answer

To use Qantas Points, simply let the Participating Retail Store know at the time of payment that you’d like to pay part or all of your bill using points. If you have a sufficient points balance you will be given the option to pay the entire bill with Qantas Points. Alternatively, you can reduce your bill in increments of 4,000 Qantas Points. Each increment of 4,000 Qantas Points reduces the cost by $20. For example, if your purchase is worth $1500.00 (and you do not want to pay the full amount with points), then you might use 20,000 Qantas Points to reduce the cost by $100.You could then choose to either pay the remaining $1400.00 by cash/credit card as you prefer.

Question 11

WHAT IF I'VE FORGOTTEN MY QANTAS FREQUENT FLYER MEMBERSHIP NUMBER?

Accepted Answer

You are unable to earn or redeem Qantas Points if you cannot produce your Qantas Frequent Flyer member number at the time of sale. If you access your emails from a smartphone, check for an email from Qantas Frequent Flyer, as your membership number is included at the top of the email. You can also find your Qantas Frequent Flyer number (and points balance) on the Qantas app after logging in.

Question 12

WHAT IF I'VE FORGOTTEN MY QANTAS FREQUENT FLYER PIN?

Accepted Answer

You can reset your Qantas Frequent Flyer PIN at the time of sale by logging in to qantas.com or the Qantas app on your smartphone and choosing the Forgotten PIN feature whilst at the venue. If you are unable to provide your PIN, then, unfortunately, you cannot use your points to reduce your bill payment. However, you may still earn points for the restaurant bill as your PIN is not required when earning Qantas Points.

Question 13

WHAT IF I'M NOT YET A QANTAS FREQUENT FLYER MEMBER, BUT WISH TO JOIN AND EARN QANTAS POINTS ON MY

Accepted Answer

Qantas Frequent Flyer is waiving the joining fee of A$99.50 for Forty Winks customers. You can join here using your smartphone or at a Forty Winks store. Once you’ve filled in the join form, you’ll receive a Qantas Frequent Flyer number via email which can be used right away.

Question 14

CAN I EARN QANTAS POINTS FOR THE PURCHASE MORE THAN ONCE?

Accepted Answer

No. You can only earn points on a purchase once (and no other Qantas Frequent Flyer member can earn on the same purchase amount unless you agree to split payment of the total cost amount with the other Qantas Frequent Flyer member(s) in which case you will earn points calculated on the portion of the bill you pay).

Question 15

WILL I EARN QANTAS POINTS ON THE PURCHASE OF A GIFT CARD?

Accepted Answer

No, points are not earned on the purchase of a gift card. However, the customer who uses the gift card can choose to earn Qantas Points on their purchase (see below).

Question 16

WILL I EARN QANTAS POINTS ON THE PORTION OF MY FORTY WINKS PRODUCT PURCHASE PAID FOR USING A GIFT CARD?

Accepted Answer

Yes, you will. For example, if your purchase totals $1500.00 and you pay $20 with a gift voucher, you will earn Qantas Points on the entire $1500.00 cost.

Question 17

WHAT IF I HAVE A QUESTION ABOUT MY QANTAS POINTS? WHAT IF I THINK I HAVEN'T RECEIVED MY POINTS?

Accepted Answer

You should contact the Qantas Frequent Flyer service centre on 13 11 31 or complete the enquiry form at https://www.qantaspoints.com/about/contact-us . You will need to provide the following information for the query to be followed up by Qantas Frequent Flyer and Forty Winks: Qantas Frequent Flyer membership number and full name Forty Winks retail store name $ amount of purchase

Question 18

CAN I CHANGE MY MIND ABOUT EARNING OR USING QANTAS POINTS ONCE MY PURCHASE IS ALREADY SETTLED?

Accepted Answer

If you are still in the Participating Retail Store you may request to earn points on the amount shown on the receipt. However, you cannot return to the Participating Retail Store the following day to claim unearned points. Once payment has been completed, you cannot elect to use points instead of another form of payment

Question 19

CAN I USE MY QANTAS POINTS IN EXCHANGE FOR CASH/CREDIT REFUND?

Accepted Answer

No. Qantas Points cannot be exchanged for cash or credit refund or gift cards. For example, if the purchase amount is $1500.00 you cannot pay $1600.00 using Qantas Points, and receive $100 in cash or credit refund. You can either choose to pay the full and exact amount in points, or use 4000 points to reduce the total purchase amount by $20 and pay the remainder in cash/credit as you so choose.

Question 20

CAN I USE MY QANTAS POINTS TO PURCHASE FORTY WINKS GIFT CARDS?

Accepted Answer

No, you cannot.

Question 21

IF I PAY MY BILL WITH A CREDIT CARD, DO I EARN QANTAS POINTS ON THE SURCHARGE?

Accepted Answer

No, you only earn points on the product amount, which is calculated before any payment method is determined.

Question 22

HOW LONG WILL IT TAKE FOR QANTAS POINTS TO BE CREDITED TO MY QANTAS FREQUENT FLYER ACCOUNT?

Accepted Answer

Your points will be allocated and visible in your Qantas Frequent Flyer account within 60 days post the delivery date.

Question 23

HOW DO I PLACE A LARGE ORDER FOR MY BUSINESS?

Accepted Answer

You can place large orders with Forty Winks for your business. Visit or contact your nearest store to find out how we can help. Find a store

Question 24

WHAT HAPPENS TO MY CONTACT DETAILS?

Accepted Answer

Forty Winks will only collect, use or disclose personal information in accordance with the Act. This means we don’t collect personal information unless it’s necessary for us to carry out our functions and activities as a retailer. And we only collect such information by lawful and fair means and in an unobtrusive way. The types of personal information collected and the purposes for which that personal information will be used will depend on the circumstances. For example, we may collect personal information from you when you: create an account to make an online purchase make a guest purchase online request information, publications or other materials to be sent to you from Forty Winks, including when you contact us by fax, letter or email. This personal information may include your: name address telephone number email address credit card number. Forty Winks may use your personal information for the purposes for which it was collected, and other purposes to which you authorise; as disclosed to you when the information is collected; and as otherwise authorised or required by law. Need more information? Read our Privacy Policy

Question 25

CAN I COLLECT MY ORDER IN-STORE?

Accepted Answer

Many of our stores allow you to collect your orders from the Forty Winks store responsible for fulfilling your order, or the dispatch centre linked to that Forty Winks store. Speak to the store responsible for your order to confirm if this option is available to you. Your local store fulfilling your order will advise you and your delivery fee will be adjusted accordingly. You can only collect your order once all items have been paid for in full. The Store representative should also be able to tell you if payment has cleared with Forty Winks.

Question 26

HOW MUCH DOES DELIVERY COST?

Accepted Answer

In-store purchases: When you buy directly from a Forty Winks store, the delivery fee is dependent on the store's delivery system, your order and delivery distance from the dispatch centre. Please contact your local store to find out specific delivery costs tailored for you. Online purchases: To find out delivery fees for online purchases, please refer to our delivery and returns information here.

Question 27

CAN I BOOK MY DELIVERY?

Accepted Answer

We work with you to find a suitable delivery date and time for your order. We may advise approximate delivery times (such as lunch time, late afternoon, etc.) in good faith. However, Forty Winks are not responsible for traffic and delivery delays. You’re required to accept the delivery of goods within 14 days of a notification that your products are available for delivery, unless a prior arrangement has been made with your Store or the Store’s dispatch centre. Where possible, storage can be arranged at an additional cost.

Question 28

WHO WILL DELIVER MY PRODUCTS?

Accepted Answer

Each store has a delivery team they use to fulfil orders. This team is reliable and trusted by Forty Winks. If your order is online and is Quick Ship eligible, it will be delivered directly from our trusted manufacturer.

Question 29

DO I NEED TO BE THERE WHEN MY PRODUCTS ARE DELIVERED?

Accepted Answer

Yes, we recommend you’re available to accept the delivery of your order, especially if you’ve paid by credit card. We may require the person accepting the delivery of your order to: Provide us with proof of identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, we may need to sight this for us to verify this payment method. Provide us with proof of consent to use that credit card where relevant. If no appropriate person (for example, over 18 years old) is available and at the delivery address to receive the order or, if you’re required to be present at the time of delivery and you aren’t present at that time, we unfortunately can’t deliver your order. In this instance, we’ll endeavour to contact you or you can call us to arrange for delivery at a different time. Note: we may also charge an additional delivery fee for that replacement delivery and any subsequent deliveries.

Question 30

DO YOU DELIVER OUTSIDE OF AUSTRALIA?

Accepted Answer

We only sell our products and deliver within Australia and can only deliver to a location where we provide our dedicated service.

Question 31

CAN YOU HELP ME ASSEMBLE MY BED OR BEDROOM FURNITURE?

Accepted Answer

Yes, our assembly team can help you install your new bed or bedroom furniture. However, this depends on your delivery location and if there is a team available to help. Speak to your local store to find out how we can help. For online orders, speak to the store processing your order once your order has been placed. Note: You’re responsible for the products fitting the intended area, as well as through any passages, hallways and doorways. If you’re in breach of any of these terms and conditions we reserve the right to cancel the order and refund any amounts paid for that order under these terms and conditions excluding the delivery fee.

Question 32

WILL YOU TAKE AWAY MY OLD MATTRESS?

Accepted Answer

Many of our stores can take your old mattress away when they deliver your new one. Please contact the store you are purchasing from and they will be able to let you know if this is available in your area. If you are buying online, the store processing your order will be able to let you know if this service is available for you.

Question 33

DO YOU OFFER QUICK SHIP DELIVERY?

Accepted Answer

Yes, we offer a Quick Ship Delivery service available on selected products in Sydney, Melbourne, Brisbane and Perth metro areas only. Please note: our Quick Ship Delivery is a contactless door to door service only, we are unable to assist customers with moving products inside premises. To learn more about our Quick Ship Delivery service, please visit this page.

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