Changes to your order
Please choose carefully. Most of our products (including manchester, sleep surface beds and furniture) can’t be resold for health or hygiene reasons once unwrapped.
Furniture orders have been placed to meet your specific order. Due to this reason we don’t normally give refunds or offer exchanges or credits if you simply change your mind or make a wrong decision.
We may, in our absolute discretion, offer you a refund, exchange or credit if you simply change your mind or make a wrong decision if:
- you have clear proof of purchase, typically a receipt
- the product and packaging is in its original condition (including manuals and accessories)
- the product has not been used or soiled
- the product is not on the excluded products list below.
The following products are excluded from ‘change of mind’ returns unless they meet the conditions set out above AND the packaging is unopened and the tags are still attached.
These products include:
- bed sheets (bed linen or manchester)
- duvets / quilts
- pillows, pillowcases, pillow protectors
- bed protectors (mattress protectors)
- self-assembly furniture if part or fully assembled
- items which have been installed using our assembly service
- beds or mattresses that have been slept on
- other perishable items which cannot be resold for health or hygiene reasons once unwrapped.
Want more information? Read our returns policy.
A cancellation fee of 25% is applicable on the total price. You may not incur a cancellation fee if the goods are delivered damaged or if Forty Winks isn’t entitled to charge a cancellation fee under any relevant legislation.
It’s your responsibility to inform the store of purchase if any change of address or contact details.
Need to update your address and contact details?
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What do we do with the information?
We respect your right to privacy.
If you wish to access your personal information, please contact your local store of purchase or our national office
If a refund is granted, we’ll refund the original purchase price in the form of the previous method of payment indicated on the receipt (if possible), minus any delivery charges and / or cancellation charges.