Frequently asked questions

Choose from the topics below for help and advice. Can't find what you're looking for?
Contact us and we'll be happy to help.

Popular Questions

When can I expect to receive my order?
How does interest free work?
What are the common Australian mattress sizes?
How do I find my nearest store?

About Forty Winks

What makes us unique?
How can I get a job with Forty Winks?
How do I become a franchisee?

Ordering

How do I place a large order for my business?
What happens to my contact details?
Can I collect my order in-store?

Delivery

How much does delivery cost?
Can I book my delivery?
Who will deliver my products?
Do I need to be there when my products are delivered?
Do you deliver outside of Australia?
Can you help me assemble my bed or bedroom furniture?

Returns

Is my bed covered by a guarantee?
What happens if my mattress isn’t right?
Can I change or cancel part of my order?

General

Can I collect my order in-store?
What are your terms and conditions?