Community standards
How we look after each other on our social pages, and how to reach us if something isn't right.
Better sleep makes for better days
Be kind, be honest, and keep it relevant. Disagreeing with someone is fine; being rude to them is not.
We hide or remove comments that are abusive, discriminatory, misleading, or that share someone else's personal details, and we may block accounts that keep doing it.
Comment or message us on any of our social pages, or send it straight through the contact form on this site.
If your feedback is about an order or a store visit, the contact form gets it to the right team fastest.
Just like our stores - our pages online are a safe, welcoming space for everyone
Treat others kindly
Disagreeing is fine. Being rude or personal is not. Talk to people here the way you would in one of our stores.
Be respectful
No discrimination, harassment or hate of any kind. We remove it, and we do not warn twice.
Be genuine
Share your own experience, not someone else's. Please keep spam, fake reviews and anything misleading off our pages.
Report a concern
Seen something that crosses the line? Report it on the post or message us, and we will look at it within two business days.
Leave feedback online
Just like our stores - our pages online are a safe, welcoming space for everyone.
We take sleep seriously. We also take respect even more seriously.
That’s why we’ll remove any comments or posts that don't meet our standards.
Break the rules seriously or repeatedly, and we may block you from our pages.
Looking After Each Other: If you spot a comment that doesn’t live up to these standards, give us a heads-up. We’ll check it out and take action.
This is a space to connect, learn, and share how sleep fuels better mornings and brighter days. Keep it helpful. Keep it kind. And we'll all wake up ready to get after it.
Serious about sleep, Serious about respect.