MLILY 90 Night Comfort Guarantee
MLILY PowerCool 90 Night Comfort Guarantee.
Finding the right mattress can feel overwhelming, but with MLILY, it doesn’t have to be. Our 90 Night Comfort Guarantee is here to give you confidence in your choice, because you deserve to fall in love with the place you sleep. We understand that adjusting to a new mattress takes time, which is why you can feel confident in your purchase. That’s why MLILY gives you 90 nights with the PowerCool 28 and 32 ranges to make sure it’s the perfect fit.
No pressure. No stress. Just our commitment to helping you discover the mattress that’s made for you.
How it works
STEP 1: Give it 30 nights. Your body needs time to adjust, so we ask you to sleep on your new mattress for at least 30 nights.
STEP 2: Still not right? Get in touch. If it’s not the one, simply contact your store of purchase, we’ll guide you through finding a better fit.
STEP 3: Swap it. Sleep better. Bring your proof of purchase, explore the PowerCool range, and choose your new favourite.
At MLILY, we want you to love your sleep. That’s why we offer a 90 Night Comfort Guarantee on MLILY PowerCool 28 & PowerCool Ultimate 32 mattresses.
FAQ's
The guarantee applies to MLILY PowerCool 28 and PowerCool Ultimate 32 mattresses purchased from Forty Winks.
Give it at least 30 nights. Your body needs time to adjust to a new mattress, so you can request a swap any time between night 30 and night 90.
Yes. To be eligible for a comfort swap, your mattress protector must be purchased from Forty Winks at the same time as your mattress. Keep your receipt, as you'll need proof of purchase for both.
Contact the Forty Winks store where you bought your mattress. Bring your proof of purchase and our team will help you explore the PowerCool range and find a better fit.
Terms and conditions
Eligibility & Terms:
1. This 90 Night Comfort Guarantee applies to customers who are not satisfied with the comfort level of their mattress from an eligible range.
2. You must try the mattress for a minimum of 30 nights to allow your body to adjust. Claims can be made between days 30 and 90 after delivery.
3. A valid Proof of Purchase must be provided by the original purchaser.
4. The mattress can be exchanged for another model from the eligible ranges only. No other brands or ranges are included.
5. If the new mattress is priced higher, the customer pays the difference (plus any delivery charges). If it is priced lower, no refund is given for the difference.
6. This guarantee is for exchange only. No refunds or full credits are offered under this program.
7. Any promotional discount from the original purchase will be applied to the replacement mattress.
8. The exchange mattress must be selected from the same retailer as the original purchase (as per the original invoice).
9. Custom sizes, special orders, or floor stock models are excluded.
10. Standard delivery and pick-up charges apply and may vary by location. These charges are confirmed by the retailer.
11. A Forty Winks approved waterproof mattress protector must be purchased with your mattress, on the same invoice, and used from the first night to the last. A mattress that is, in Forty Winks’s opinion, damaged or soiled in any way will be exempt from the 90 Night Comfort Guarantee and unable to be exchanged.
12. Exchanges must be for the same size (e.g., Queen for Queen).
13. Only one comfort exchange is allowed per original purchase.
14. This guarantee can only be used once per mattress purchase.
15. A structurally sound bed frame/base is essential to the performance and comfort of your mattress. The mattress must be used on an appropriate bed frame/base. Solid timber slats should be no more than 9cm apart. Failure to use a suitable bed frame/base will result in your 90 Night Comfort Guarantee being voided and the mattress unable to be exchanged. Forty Winks reserves the right to inspect the bed frame/base.
Your Rights:
This guarantee is in addition to your rights under Australian Consumer Law. Our products come with guarantees that cannot be excluded. If your product has a major failure, you are entitled to a replacement or refund, as well as compensation for any foreseeable loss or damage. For minor issues, you're entitled to a repair or replacement.