Returns & warranty
Everything you need to know about repairs, replacements and refunds at Forty Winks — including warranties, change of mind, our 90 Night Comfort Guarantee and online cancellations.
Repairs, replacements & refunds
We process all repairs, replacements and refunds in accordance with Australian Consumer Law. All repairs, replacements and refunds must be managed by the store of purchase.
You are entitled to a replacement or refund for a major failure or as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve the right to not offer a replacement or refund. Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
If a refund is processed, we will refund the original purchase price in the form of the original payment method, minus any associated fees and charges. Most refunds will be processed within 10 business days, depending on your original payment method.
If you are entitled to a replacement, please be aware that some of our goods are sourced offshore and may require in excess of 10 weeks to source a replacement part or product.
Warranties
If you believe your product may have a manufacturing fault, please contact your store of purchase. We will assess your claim and determine the appropriate next steps, which may include requesting further information, arranging an inspection, or consulting with the manufacturer or authorised repair agent.
If the fault is confirmed, we will provide a remedy in accordance with Australian Consumer Law, which may include repair, replacement or refund depending on the nature of the issue
Change of mind
If you change your mind about a purchase before delivery, please notify the store of purchase immediately. As most products Forty Winks sell are made to order, once the order is placed with the manufacturer it is then made specifically for you. Cancellation of an order that has gone into production may carry a restocking fee at the stores and manufacturer's discretion.
Please choose carefully. Most of our products can’t be resold once unwrapped, due to health or hygiene reasons. If you change your mind, we may in our absolute discretion, offer you a replacement, refund or credit if:
- You have proof of purchase
- The product and packaging are in their original condition
- The product has not been used or soiled
The following products are excluded from change of mind returns:
- Bed linen, mattress protectors, duvets and quilts
- Pillows and pillow protectors
- Self-assembly furniture if part or fully assembled
- Items which have been sold using our assembly service
- Beds or mattresses that have been slept on, excluding those that qualify for a 90 Night Comfort Guarantee
- Any other items which cannot be resold for health or hygiene reasons once unwrapped
90 Night Comfort Guarantee
We offer a 90 Night Comfort Guarantee on a select range of mattresses, exclusive to Forty Winks.
FAQ'S
Product returns depend on the product and the reason for the return, but either way, we're here to help. Selected mattresses come with a 90 Night Comfort Guarantee if the feel isn't right, and faulty products are covered by the manufacturer's warranty and the Australian Consumer Law. Made a mistake with your online order? No worries, it happens. Just contact your local Forty Winks store and they'll sort it out with you. Whatever the question, get in touch and we'll help make it right.
Yes, All Products sold at Forty Winks come with a warranty, Warranties at Forty Winks vary by product, brand and model, across mattresses, bases, beds, bedroom furniture and bedding. The warranty period for your product is shown on its product page and in your purchase documents. Not sure? Just contact your local Forty Winks store and they'll sort it out with you
To make a warranty claim, contact the Forty Winks store where you bought your product, with your proof of purchase and photos of the issue. Your store will guide you through the process and ensure product issues are fixed as quickly as possible
Just contact your local Forty Winks store and they'll sort it out with you
Stains, spills and damage from not using a mattress protector can void a mattress warranty. So can using an unsuitable base or not caring for your mattress as the manufacturer recommends. Always use a mattress protector and follow the care instructions for your mattress, furniture or bedding product
Just contact your local Forty Winks store and they'll sort it out with you
We have over 110 stores across Australia, find your local
Find your local Forty Winks store for expert advice and in-person trials.